Team Conflict

A mid-size organization is not functioning well due to interpersonal conflicts within the 2 divisions.  Two opinion leaders within the organization have contributed to the polarization of two divisions that must work together to meet business goals.  The goal of the project was to address the conflict between the two opinion leaders and to negotiate operating principles between the two groups. 
Following interviews with the two opinion leaders and selected members of each division, a plan was developed to:
  • Conduct a meeting with the two opinion leaders and the executive sponsor to outline expectations for conduct and performance

  • Conduct joint coaching sessions with the leaders to facilitate the resolution of conflict and to negotiate operating agreements

  • Meet with each division to identify their needs and expectations of the other division

  • Documentation of the perceptions of each division as a learning tool for the joint team building session

  • Facilitate a 2 day team building session designed to discuss working issues and to negotiate agreements related to communication, inclusion in sales calls, participation in planning meetings and decision making
Project Outcomes
  1. Negotiated agreement between leaders to ensure professional conduct and to repair the relationship between the two divisions

  2. Development of a joint operating agreement that included a customer philosophy, sales planning guide and expected practices for planning, communication and decision making

  3. The development of an intranet link to communicate current project status
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